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SPA CARE

General Spa Information

Pegasus Spas offers the highest quality products with the best warranties and lowest maintenance.

We offer FREE in-home estimates and also offer a Preferred Customer Discount Card.

» New Buyer's FAQs
» Water Care
» Trouble Shooting FAQs

New Buyer's FAQs

  • Q: How much does the spa cost to operate per month?

     

    A: An outside spa costs $15-20/average per month.

     

  • Q: Can you use bromine and chlorine together?

     

    A: Yes in proper amounts. (See store for details).

     

  • Q: How long has Pegasus Spas been in business?

     

    A: Pegasus Spas has served customers in Jackson, Hillsdale, Washtenaw and Lenawee counties since 1977.

     

  • Q: Who has the best spa warranty in the business?

     

    A: Not only are our warranties long in years, but they are easy to understand & no deductibles apply. So we won't fade away.

     

  • Q: What comes with the spa bought from Pegasus Spas?

     

    A: Cover, chemical kit, start up with standard delivery to your site, spa orientation and warranty service after the sale.

     

  • Q: What surface should the spa rest on?

     

    A: A flat, level surface

     

       Recommended Concrete pad (4” or thicker)

        Better Wood decking with a concrete foundation 

        Good Synthetic spa pad; these can be placed on a smooth, flat, and level surface.

     

     

  • Q: What other preparations do I need to make before installation?

     

    A: The correct electric must be installed by a licensed electrician generally 240v on a GFCI circuit of 50 or 60 amps is typical.

     

  • Q: Do you have any spas that can plug into a wall outlet?

     

    A: Yes! We carry a line of "Plug & Play" spas that require no special wiring. Take home, plug in and use.

     

  • Q: Can spas be moved and will it effect my warranty?

     

    A: Pegasus Spas relocates spas frequently. Relocation of a spa to a new, correct installation site does not affect the warranty (for original owner).

     

  • Q: Why should I buy my spa from Pegasus Spas instead of someone else?

     

    A: Pegasus Spas has a reputation for excellent customer service and has served Brooklyn, Michigan, plus the surrounding areas, since 1977. We have many 5 star Google & FaceBook reviews from happy customers. 

     

 

Water Care

After you have made your hot tub purchase,
knowing how to care for your water is important.

Your hot tub will provide a lifetime of enjoyment if you maintain the water balance and safety. Pegasus Spas wants to help you do that. Check out our information below. if you still have questions stop in to see us at our store location or email us with water chemistry questions here.  Or, use the chat icon at the bottom-right.

Helpful and Important Information

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Follow your Home Owner's manual for safety, maintenance & trouble shooting needs.
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Maintain water ranges by testing your water weekly with a test kit or strips.
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Flush garden hose before using it to fill spa or clean filters.
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Use a high pressure garden nozzle for cleaning your filters. 
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Shut power off, remove all items from spa (duck, etc.) and the Nature 2 cartridge (if you use this system) before you clean filters, drain & refill.
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The Big Kahuna: Clean filter 1x every 30 days (polyester pleated cartridge). Dirty filters make jets weak, heaters shut off and are NOT covered under warranty. Use hot water if possible and/or soak in "Filter Cleaner". Rinse thoroughly. To remove stains: Mix 1 part muriatic acid to 10 parts water. Soak 24 hours. Rinse well and dry. Large, well cleaned filters last 1-2 years.
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Vacuum any debris from bottom and clean the drain covers so they are free of hair, etc.
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Clean and condition the cover and pillows. Never use a shovel to remove snow off top.
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Always use caution when using any chemicals. Never mix chemicals together, but apply separately. Do not apply chemicals to the water when people are in the spa. Keep all chemicals away from children, pets and freezing temps. Always read label instructions.
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Ozonators decrease about 70-80% of the amount of needed sanitizer. They do not do 100%. The amount of ozone output decreases with age. Bulbs need to be replaced for maximum output approximately every 2 years. We use Corona Discharge ozonators which do not require a light bulb & increases the amount of ozone that is injected into the water for clear, sparkling waters.

 

Trouble Shooting FAQs

Q: What to do in case my hottub is not working correctly & it's cold outside?

 

1. Leave cover on spa and don’t open it! Get a “trouble light” (a small 100 watt max. incandescent light bulb) to put into the equipment compartment. Make sure it does not touch any wires, plastic PVC or anything else. Close the cabinet, trapping the heat inside.

 

2. If no trouble light is available, you could use a small electric heater that fits into the equipment area, making sure nothing is touching wires, plastic plumbing, etc., and is not too close to any surface materials. (1100 watts max. on low setting only)

 

If you cannot do the above, you should try to block as much of the wind as possible- straw bales, around the outside of the equipment end, blankets inside on equipment, etc.

3. DO NOT attempt to drain spa UNLESS you are able to blow out all the lines and "winterize" properly.

For spas that are inside heated rooms

- Leave cover on

For spas that are inside non-heated rooms

- Outside conditions apply

***REMEMBER FREEZING IS 32° AND LOWER***

  • Q: My spa does not heat at all, what should I do?

     

    A: A suggestion would to be to first confirm that water movement is sufficient at low speed, then high speed to verify the spa heater is on. Turn off spa, check and clean filter.  Replace filter if necessary.  Spa should heat at low speed.  Otherwise call for service.

     

  • Q: My spa is not hot enough, how can I increase the heat?

     

    A: If the thermostat is at the maximum setting, call our service department to calibrate the thermostat or to check for other malfunctions.  104O F is the maximum recommended temperature for spa water.

     

  • Q: My spa is too hot, how can I decrease the heat?

     

    A: This is typically a summertime problem.  First set the spa's thermostat to less than maximum to verify heater is not on.  Program time clock to operate the spa during a cooler time of the day to reduce kinetic heat gain.  Verify that the spa runs cooler after 12-24 hours.

     

  • Q: My spa jets are weak, how can this be corrected?

     

    A: First, clean the spa's filter or replace it if it is aged for the optimal jet power. For testing, remove the filter, BE CAREFUL NOT TO DRAW DEBRIS/TOYS, ETC INTO THE PLUMBING SYSTEM) turn on pump and if the jets are now operating to full performance, you have concluded the filter is the culprit.

     

  • Q: My pump/jets surge off and on?

     

    A: Verify that the spa has a sufficient water level to adequately satisfy the pump.

     

  • Q: My pump turns off after just a few minutes?

     

    A: This is typically a summertime problem. Program the time clock to run pump in a cooler time of the day, when the spa is not in use.

     

  • Q: My spa water is cloudy/smells bad, how can I correct?

     

    A:  If your spa water is over 90 days old, drain water and refill.  Otherwise make spa continuously filter until clarity returns.  Check and clean filter if required.  Shock water as per chemical manufacturer's recommendations.  Repeat shock in 12-24 hours until water clears.  If water doesn't clear, use clarifier as per manufacturer's instructions.

     

 

For more information about hot tubs, swim spas, saunas, and more, call 1-877-464-SPAS.  Email Us here.  Or, use the chat icon to the right.

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