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Our Pegasus Spa Family

Quality & Service with Professionals Who Care....Since 1977

 

 

 

At Pegasus Spas we continuously strive to offer the best overall value and service in leisure products. Our aim is to enhance the quality of life for all our custumers.

Why Pegasus?

Pegasus Spas Customer Service Guarantee

You might ask yourself, "Why buy from Pegasus Spas?"

We have put together some answers to that question.

BUSINESS STABILITY

Founded in 1977, with the original owner still residing, the Pegasus Spas team proudly has shone in Brooklyn, Michigan serving Jackson, Lenawee, Hillsdale and Washtenaw counties.

REPUTATION

Many of our new customers have been referred by other satisfied customers. Satisfaction is gained by high quality service and customer education. YOU are the most important person in our business. Check out what people are saying! To show our appreciation for referrals we send a $50.00 Gift Certificate after your happy friend or relative is relaxing in hot water. Click here for more details.

PRODUCTS OFFERED

Selling and servicing spas since 1977, Pegasus Spas is confident that they offer the highest quality products, with the best warranties and lowest maintenance. A full line of spa accessories, outdoor items and grills are available.

PROFESSIONAL STAFF

At Pegasus Spas, you will encounter a staff of nine friendly faces to assist you. We continually invest in sales staff training to provide our customers with extensive spa knowledge, as well as excellent customer service skills.

BEST PRICES IN THE AREA

- No Hidden Fees

Our goal is to provide our customers with the highest quality products for the best price. Each spa purchase includes a hard cover, chemical kit, delivery and set up and free in-home instruction.

PRODUCTS FOR ALL BUDGETS

Pegasus Spas provides a wide variety of spas, hot tubs, accessories and chemicals for all budgets. Many have found that the purchase of a previously owned spa is a solution to budget constraints. Financing is available.

FINANCING OPTIONS

With approved credit, Pegasus Spas can offer you a number of financing options. Contact us for current specials.

TRADE-INS ACCEPTED

Trade in your used spa for a great deal on the latest in spa technology. Spa industry technology has advanced significantly in the past few years. The new Sundance Spas offer many new features and benefits such as the advanced “ACCUSAGE” hydrotherapy seat.

EASY ACCESS STORE

Pegasus Spas is conveniently located to the customers we service. With a cozy and comfortable showroom in Brooklyn, Michigan, this location was selected to provide easy access to the products we offer. Come and visit the beautiful Irish Hills.

CUSTOMER EDUCATION

The key to customer satisfaction is education. Between our after sale “spa care” classes and the information presented on our web site, we provide you with what you need to know to best care for and enjoy your spa. In our private "in-home" classes we cover such topics as chemical usage for water balance and operation as well as maintenance instructions.

QUICK RESPONSE SERVICE

If your spa ever needs service, you will receive expert service from one of our factory trained technicians with over 50 years combined experience.

Pegasus Spas Customer Service Guarantee

Money Where Our Mouth Is Guarantee

At Pegasus Spas we use only our own professionally trained sales staff and will stand behind everything they say in writing. They write it, we guarantee it.

 

Best Price Guarantee

 

Should you find your spa advertised at a lower price by us within 60 days, we we'll pay you twice the difference.

 

Money- Back Satisfaction Guarantee

 

At Pegasus Spas we use only our own professionally trained sales staff and will stand behind everything they say in writing. They write it, we guarantee it.

 

Happy-Where-It-Is Guarantee

 

Within Three months of delivery, Pegasus Spas will be happy to relocate your portable spa to any location upon your property where the spa was originally delivered. (This offer is good for one move only and does not apply to related electrical and construction costs or to the cost of a crane or any equipment necessary other than our standard two person crew on a "type A" delivery.

 

Just Call Us Guarantee

 

It is the intent of the Pegasus Spas Service Department to contact all warranty issues within 48 hours and to perform all warranty work within five working days. (Excluding holidays and weekends.)

 

Exceptional Customer Service Award

Pegasus Spas & Leisure Products was once again presented with the
Customer Service Award by Sundance Spas for the tenth consecutive year! This award is only given
out to 5% of all Sundance Dealers in the world!

WHAT YOU MEAN TO US

  • YOU are the most important person in our business.
  • YOU are not dependent on us. We are dependent on you.
  • YOU are not an interruption of our work, YOU are the PURPOSE OF OUR WORK.
  • YOU do us a favor when you call. We are not doing YOU a favor by answering.
  • YOU are part of our business...not an outsider.
  • YOU are a human being with feelings and will be treated with respect.
  • YOU are a person who comes to us with YOUR needs and wants. It is our job to full fill them.
  • YOU deserve the most courteous attention we can give you.
  • YOU are the lifeblood of our business. Without you we would have to close our doors and, WE WILL NEVER FORGET IT!

Pegasus Pledge

"We are committed to earning your business!"

 

We have created this pledge so that you will know exactly what to expect from our entire staff during your buying experience. You can depend upon Pegasus Spas to provide:

 

 

Consumer Education: Buying a hot tub is a big decision. As a consumer, there is a lot to learn. At Pegasus Spas, you’ll find knowledgeable salespeople who will talk with you and educate you about hot tubs.

 

Stress-Free Prices: Your time is valuable. We will give you the best price for your hot tub and it will include all the items you need to enjoy your purchase. We won’t surprise you with “extras” like a cover after we have agreed upon a price. We know you won't find a comparable spa package for less and we guarantee it!

 

Backyard Assessment: Planning where to place your hot tub and what to place it on (such as a concrete slab or wooden base) is an important part of your decision to buy a hot tub. A Pegasus Spas an installation expert will inspect your backyard, and make a recommendation on placement including modifications that should be made to accommodate your hot tub.

 

Lifetime Support: Your hot tub will provide a lifetime of enjoyment if you maintain the water balance and safety. Pegasus Spas wants to help! Our expert staff will recommend the appropriate modifications to the water chemistry and how to properly use chemicals to keep your hot tub water balanced and healthy.

 

If you have any problems with your new spa, call and we will provide a telephone response within 24 hours (excluding Sunday). If repairs are required, our professional service staff will make all the necessary arrangements to get you up and running again.

 

Community Involvement: We give back to our community by donating our mobile rental spa to area schools and organizations for fundraising functions. We also support many other service groups whenever we can.

 

For more information about hot tubs, swim spas, saunas, and more, call 1-877-464-SPAS. Email Us here.  Or, use the chat icon to the right.